All refund and cancellation requests must be submitted through MSA's official refund request form HERE. The date and time of submission determines eligibility under this policy. Requests submitted via phone, text, or social media will not be processed.

1. SUMMER CAMPS & CLINICS

Camps and clinics are structured as full-week programs. Registration fees are non-refundable except as outlined below.

Cancellations by participant:

• More than 14 days before the camp or clinic start date: refund issued to the original payment method, less a $25 processing fee
• 3–14 days before the start date: full account credit issued (valid for 12 months from date of issue toward any MSA camp or clinic), less a $50 cancellation fee
• Within 48 hours of the start date: no refund or credit will be issued

Attendance & missed days:

• MSA does not offer prorated rates, partial refunds, or make-up sessions for missed days
• Missed days due to vacation, scheduling conflicts, or personal preference are not eligible for refund or credit
• In cases of documented emergency or serious extenuating circumstances, MSA may offer a credit at its sole discretion

Cancellations by MSA:

• If MSA cancels a camp or clinic due to insufficient enrollment, a full refund will be issued to the original payment method
• If a session is canceled due to weather or circumstances outside MSA's control, no refund or credit will be issued. MSA will make reasonable efforts to notify families at least 90 minutes before the session start time via the email address on file

2. PROGRAMS & CLASSES

• Registration must be completed at least 6 hours before the scheduled start time
• Walk-in participants who have not registered in advance will not be admitted
• Cancel 6+ hours before the scheduled start: session credit returned to your account, valid for 3 months from date of issue
• Cancel within 6 hours of the scheduled start: late cancellation — no refund or credit

3. PERSONAL TRAINING SESSIONS & SMALL GROUP TRAINING

• Registration must be completed at least 12 hours before the scheduled session
• Cancel 12+ hours before the scheduled session: session credit returned to your account, valid for 3 months from date of issue
• Cancel within 12 hours of the scheduled session: late cancellation — no refund or credit

4. ASSESSMENTS & ANALYSIS SESSIONS

• Registration must be completed at least 2 days before the scheduled session
• Cancel 24+ hours before the scheduled session: session credit returned to your account, valid for 3 months from date of issue
• Cancel within 24 hours of the scheduled session: late cancellation — no refund or credit

5. MONTHLY MEMBERSHIPS

• Monthly membership dues are non-refundable after payment
• Members may pause or cancel their membership at any time directly through their account in the member portal. It is the member's responsibility to manage their membership status — MSA does not process pause or cancellation requests on behalf of members
• Refunds or credits will not be issued for sessions missed prior to a cancellation or pause being submitted, regardless of the reason
• Exception: in cases of documented medical leave or extended facility closure, a prorated credit may be issued at MSA's discretion
• Members who cancel and wish to reinstate their membership will be subject to a $150 re-entry fee

6. SESSION PACKAGES & CLASS PACKS

• Packages and class packs must be used within 3 months of the purchase date
• Unused sessions cannot be extended beyond the expiration date under any circumstances
• Packages are non-transferable between services (e.g., unused Total Skills sessions cannot be applied to personal training or other programs)
• No refunds are issued for unused sessions in an expired or active package

7. REGISTRATION & ANNUAL FEES

Registration fees and annual membership fees are non-refundable in all cases.

8. CONDUCT & REMOVAL

No refund or credit will be issued if a participant is removed from any program, camp, or session due to a violation of MSA's Code of Conduct or behavior policies.

9. PROCESSING & CREDITS

• All approved refunds and credits will be processed within 5–7 business days of a resolution being confirmed
• Account credits are valid for the period specified by program type (12 months for camps and clinics; 3 months for all other programs and services) from the date of issue
• Credits are non-transferable and have no cash value

10. MSA'S DISCRETION

MSA reserves the right to make exceptions to this policy on a case-by-case basis. The granting of an exception in one instance does not obligate MSA to grant exceptions in future situations. All exception requests are reviewed by MSA management and are final.